Business Development Operations Analyst

Position Summary: The Business Development Operations Analyst is a hybrid operations and analytics role that supports the Business Development (BD) organization through Customer Relationship Management (CRM) administration, market intelligence, reporting, and coordination of key business processes. This position enables data-driven decision-making while ensuring efficient execution of BD operations, including pipeline management, reporting, and cross-functional coordination.

Business Operations & Coordination

Coordinates and manages BD team calendars, meetings, and key events (e.g., weekly accountability meetings, customer questionnaires, gate reviews, and forecast planning sessions)
Prepares agendas, captures action items, and tracks follow-ups to ensure accountability and execution
Plans and executes internal and external meetings, including logistics, travel coordination, materials preparation, and on-site support
Supports travel coordination for BD leadership, including reservations and expense reporting
Manages office and operational supplies for the BD organization
Coordinates tradeshow and event participation, including scheduling, logistics, registration, and material preparation
Tracks and reports tradeshow investments and outcomes to inform future event strategy

CRM, Data Integrity & Reporting

Serves as CRM Administrator (Microsoft Dynamics 365), managing system configuration, user support, and enhancements
Drives CRM data quality, consistency, and adoption across the BD organization
Develops and maintains dashboards, reports, and automated workflows to support pipeline visibility and forecasting
Produces and distributes recurring reports, including weekly leadership reporting and pipeline reports
Supports development and distribution of financial, pipeline, and performance reports
Maintains BD processes and track/report AS9100 metrics

Market Research & Analysis

Delivers market research and analysis to support pipeline development, opportunity identification, capture strategy, and account planning
Analyzes data from industry events, conferences, and customer engagements to generate actionable insights
Collaborates with BD leadership to define and prioritize intelligence needs
Serves as liaison for research tools (e.g., GovWin), optimizing usage, coordinating training, and recommending enhancements

Proposal & Business Development Support

Provides surge support to the Proposal Center and BD managers for RFIs, RFPs, and Sources Sought responses, including writing, editing, and coordination
Supports Strategic Integrated Operating Plan (SIOP) activities and related forecasting efforts
Maintains effective communication and coordination with cross-functional teams (e.g., Program Management, Engineering, Operations)
Contributes to continuous improvement of BD processes, tools, and reporting capabilities

Success in This Role Includes:

Delivering accurate, timely, and actionable pipeline and CRM reporting to support leadership decision-making
Maintaining high data integrity and user adoption within CRM systems
Ensuring efficient and well-coordinated BD operations, meetings, and planning processes
Producing meaningful market insights that influence BD strategy and opportunity positioning
Proactively identifying process improvements and implementing scalable solutions

Other duties as assigned

Required Qualifications

Bachelor’s degree or commensurate experience
5+ years experience in government markets or related fields (business development, market research, capture, or analysis) preferred
Experience with CRM systems (administrator-level preferred), including Microsoft Dynamics 365 or similar
Strong analytical skills with the ability to translate complex data into clear, actionable insights
Advanced proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Teams, and SharePoint

Skills & Competencies

High attention to detail with a strong focus on data accuracy and integrity
Ability to synthesize information from multiple sources into actionable insights
Strong communication, organization, and time-management skills
Proven ability to manage multiple priorities and stakeholders in a dynamic environment
Proactive, resourceful, and self-directed with strong problem-solving abilities
Collaborative team player with a customer-focused mindset
Adaptable and effective in fast-paced, evolving environments
Quick learner with the ability to adopt new tools and processes efficiently

Preferred Qualifications

Experience with government market research tools (e.g., GovWin)
Familiarity with the federal contracting lifecycle (RFI, RFP, award)
Experience with data visualization tools (e.g., Power BI, Tableau)

Additional Requirements

Travel, less than 10%
Operates with a high degree of independence while supporting BD leadership and cross-functional teams
Balances strategic analytical work with operational and coordination responsibilities
Adapts to evolving business priorities and supports multiple concurrent initiatives
Security clearance requirements (or ability to obtain)
Passport or work authorization requirements to work in the US

Working Conditions

8 am – 5 pm; flexible based on business needs
Prolonged periods of sitting at a desk and working on a computer
Frequent use of hands and fingers for typing, writing, and operating office equipment
Ability to view computer screens for extended periods, with close vision and the ability to adjust focus
Occasional standing, walking, bending, or reaching within the office environment and on aircraft
Ability to lift and move items up to approximately 10–20 pounds (e.g., files, office supplies)
Effective verbal and written communication abilities
Ability to maintain focus and perform repetitive tasks with attention to detail
Regularly works in office environment and around aircraft hangars

Pay Band $54,520 - 75,880. Starting pay is determined by experience, qualifications, and internal equity, and typically falls between the minimum and midpoint of the pay range.