Business Development Speciali
Posted Updated
Job Description
Key Responsibilities
- Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments.
- Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction.
- Handle issue resolution and escalation management to maintain service continuity.
- Develop strategic account plans to drive retention and organic growth (upselling/cross-selling).
- Support pricing reviews, renewals, and contract negotiations.
- Identify and prospect potential clients through outbound outreach (calls, emails, LinkedIn, etc.)
- Qualify inbound and outbound leads and route opportunities to the appropriate sales representatives
- Conduct market and industry research to identify new business opportunities
- Maintain accurate and up-to-date records in CRM systems (e.g., Salesforce, HubSpot)
- Support the sales team in preparing proposals, presentations, and client materials
- Schedule meetings and coordinate introductory calls between prospects and sales leaders
- Track and report on outreach activity, pipeline development, and conversion metrics
- Develop a strong understanding of company services, value proposition, and target markets
- Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction.
- Handle issue resolution and escalation management to maintain service continuity.
- Develop strategic account plans to drive retention and organic growth (upselling/cross-selling).
- Support pricing reviews, renewals, and contract negotiations.
Qualifications
Education & Experience
- Bachelor's degree in Business, Marketing, Communications, or related field preferred
- 5–10 years of experience in sales, business development, customer service, or related field
- Excellent interpersonal, communication, and problem-solving skills.
- Strong analytical mindset and ability to manage multiple accounts simultaneously.
- Fluent in English and Spanish
Skills & Competencies
- Strong communication skills (written and verbal)
- Comfortable with outbound outreach and building new relationships
- Basic understanding of sales processes and pipeline management
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Experience with CRM tools is a plus
- Highly organized with strong attention to detail
- Self-motivated with a results-driven mindset
- Knowledge of warehouse and transportation management systems (WMS/TMS).
- Familiarity with Lean or continuous improvement methodologies.