Business Development Support Specialist
At Phantom, making life better is our mission; for our customers and our employees. We're driven by our vision and values - it's what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're the top-selling retractable screen, and our products are international.
Summary:
We are seeking a motivated Business Development Specialist to join our sales team in a supportive role focused on supporting small-to-medium accounts and customer service excellence. This position serves as a critical bridge between our customers and internal departments while providing comprehensive sales support. The role offers a clear career progression path to Business Development Representative for high-performing individuals.
Department Structure:
Reporting to the VP Business Development are the Network Development Manager, Business Development Representatives, and the Business Development Specialists.
There are no positions reporting to the Business Development Specialist.
Our Values:
To Speak the Truth
To Pursue Excellence
To Serve Each Other
To Practice Stewardship
Position Responsibilities
Sales Process & Account Support
Assist assigned accounts with sales processes, procedures, marketing and product inquiries
Guide partners through company procedures and documentation requirements
Make sure partners are aware of and engaged with Phantom programs and communications
Support pricing requests and quotation processes for designated accounts (Mulligan, Showroom)
Help partners improve in key areas such as:
Finding and focusing on the right customers in their area
Closing more sales and improving their sales process
Running local marketing and generating demand
Delivering better service and installation experiences
Share what's working well across the partner network
Help partners understand and communicate the value of Phantom Screens products
Track distributor performance metrics and escalate issues as needed
Support distributor training initiatives
Distributor Service & Issue Resolution (Assigned Accounts)
Serve as primary point of contact for distributor inquiries and concerns
Investigate and resolve distributor issues in a timely and professional manner
Coordinate with internal teams to ensure swift problem resolution
Internal Coordination
Direct distributor inquiries to appropriate departments (technical, finance, shipping, etc.)
Work with internal teams to make sure partners get the best possible support
Help develop tools and resources that make partners more effective
Share market and competitor feedback with the wider Phantom team
Contribute ideas to improve how Phantom positions and sells its products
Collaborate with Business Development Reps on account strategies
Administrative Support
Maintain accurate documentation of all distributor interactions
Generate reports on account activity and issue resolution
Assist with sales data analysis and territory planning
Support special projects as assigned
Position Requirements:
Degree in Business, Marketing, Communications, or related field
1-2 years of customer service or sales support experience preferred
Strong written and verbal communication skills
Proficiency in CRM systems and Microsoft Office Suite
Excellent organizational and time management abilities
Problem-solving mindset with attention to detail
Preferred Qualifications
Previous experience in B2B sales or account management
Knowledge of distribution channels and partner management
Experience with sales processes and pipeline management
Key Competencies
Customer-focused approach with strong service orientation
Ability to work collaboratively in a team environment
Adaptability and willingness to learn new processes
Strong interpersonal skills and professional demeanour
Initiative and ability to work independently
Results-driven with focus on continuous improvement
Career Development
This role is designed as a stepping stone to a Business Development Representative position. High-performing specialists will have opportunities to:
Shadow senior Business Development Reps
Gradually take on larger accounts and more complex sales activities
Develop account management skills
Advance to Business Development Rep role based on performance and business needs
So, if you meet the requirements and qualifications posted above, we’d love to hear from you.
If you require additional assistance with your application, please contact hr@phantomscreens.com