Business Improvement Systems Analyst and Executive Support

Business Improvement (BI) Systems Analyst & Executive Support

Job Title: Business Improvement Systems Analyst & Executive Support

Department: Business Improvement

Location: Batavia, IL with discretionary remote work

Travel: Minimal

Reports to: Director of Business Improvement

Summary of Action:

The Business Improvement (BI) Systems Analyst & Executive Support provides flexible, hands-on administrative and technical support across the entire Business Improvement team. This entry-level, growth-oriented role blends day-to-day administrative coordination for the BI Director and team with growing ownership of Monday.com and internal server system upkeep, basic automation building, and IT backup support. The Analyst acts as a utility player for the department, helping keep projects, systems, and daily operations running smoothly while building toward more advanced systems and coding responsibilities over time.

Mission and Values:

Our employees must embrace our company’s core values, focus, and be mission-minded toward our vision of creating abundant opportunities through shared victory. They must approach each day with an unrelenting pursuit of excellence and with undying grit. We seek to employ good folks who show their unpretentious, selfless, fun, and gracious ways from their core.

Supervisory Responsibilities:

No direct reports.

Key Responsibilities:

1. Team & Administrative Support

• Serve as a flexible administrative resource for the BI Director and all Business Improvement team members, including the Project Manager, IT Lead, and Workflow Automation Specialist.
• Coordinate meetings, calendars, and communications for the department. Assist with department documentation, reporting, and other administrative tasks as assigned. Administrative support for the BI Director may include both internal company support and external industry trade association-related support.
• Assist with company licensing setup across the country. Assist with company publicity and achievement awards.

2. Systems Support & Monday.com

• Learn and maintain a working knowledge of Monday.com and other core BI systems, tools, and processes.
• Perform basic system maintenance, upkeep, and quality control (QC) checks on Monday.com boards, automations, and workflows.
• Build and maintain basic Monday.com automations and support small-scale efficiency enhancements to existing systems and processes.
• Assist in writing and maintaining training materials and “how-to” documentation for team systems and processes.

3. IT & Technical Backup Support

• Serve as backup support for IT setup and device and system administration, including IT subscription management, and new-hire equipment setup and routine troubleshooting.
• Support basic coding, scripting, and system enhancement projects under the guidance of the IT Lead and Workflow Automation Specialist.
• Escalate more complex technical issues to the IT Lead or Workflow Automation Specialist while handling routine requests directly.