Business Operations & Analytics Specialist (Intern)

Business Operations & Analytics Specialist (Intern)

Company: SociallyAwared Labs
Location: Hybrid/ Remote
Employment Type: Internship (Part-Time)
Duration: 3-6 Months
Allowance: To Be Discussed

About the Role

SociallyAwared Labs is seeking a highly driven andanalytical intern to support business operations, process automation, CRMimplementation, and performance analytics projects for small and growingbusinesses.

This is a hands-on role where you will be responsible forbuilding operational systems, dashboards, reporting frameworks, and processworkflows that help businesses improve efficiency, customer retention, andrevenue performance.

The ideal candidate enjoys solving business problems usingdata, technology, and structured processes.

Key Responsibilities

Business Operations

• Analyze existing business processes and identify operational inefficiencies.
• Develop and document Standard Operating Procedures (SOPs).
• Support process improvement and workflow optimization initiatives.
• Assist in designing scalable operational frameworks for business growth.
• Create process maps and operational documentation.

Data Analytics & Reporting

• Build and maintain performance dashboards.
• Create weekly and monthly business reports.
• Monitor KPIs and operational metrics.
• Analyze booking, customer, and performance data.
• Present actionable insights and recommendations to management.

CRM & Pipeline Development

• Design and maintain CRM databases.
• Build lead management and customer tracking pipelines.
• Implement customer lifecycle management workflows.
• Ensure CRM data integrity and reporting accuracy.
• Support CRM implementation and process automation projects.

Customer Retention & Engagement

• Track customer engagement and retention metrics.
• Support member reactivation and retention campaigns.
• Monitor renewal opportunities and churn risks.
• Analyze customer behavior trends and provide recommendations.
• Assist in developing customer engagement strategies.

Process Automation

• Identify repetitive tasks suitable for automation.
• Assist in implementing automation tools and workflows.
• Develop automated reporting and notification systems.
• Support integration between business applications and platforms.
• Recommend technology solutions to improve operational efficiency.

Required Skills & Qualifications

Essential

• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.
• Detail-oriented with a structured approach to work.
• Ability to learn new software and systems quickly.

Preferred

• Experience with Power BI, Tableau.
• Knows MySQL, Python.
• Familiarity with CRM platforms such as HubSpot, Zoho, Salesforce.
• Basic understanding of databases and reporting.
• Experience with Notion, Airtable, ClickUp, Monday.com, or similar platforms.
• Familiarity with automation tools such as Zapier or Make.com.
• Previous experience in operations, analytics, consulting, or startup environments.

What You'll Work On

Examples of projects include:

• CRM implementation and optimization
• Business process automation
• Revenue optimization initiatives
• Operational workflow redesign
• Business intelligence reporting

What Success Looks Like

By the end of the internship, you will have:

• Designed and implemented operational workflows.
• Built automated dashboards and reporting systems.
• Created CRM and pipeline management structures.
• Developed SOPs and process documentation.
• Delivered actionable business insights through data analysis.

Ideal Candidate Profile

We are looking for someone who is:

• Curious and eager to learn.
• Has prior experience AND is comfortable working with data.
• Process-oriented and detail-focused.
• Interested in business operations, consulting, analytics.
• Proactive and capable of taking ownership of projects.
• Excited to build systems that improve how businesses operate.

If you enjoy transforming chaos into structure and usingdata to drive better business decisions, we'd love to hear from you.