Business Operations Executive (ERP, Procurement & Data Analysis)
Description
Salary: RM 3,500 – RM 5,000 per month
About the role
The Operations Executive is responsible for keeping the day-to-day business running smoothly and accurately. This role sits at the centre of operations, owning the health of business systems (ERP & CRM), turning raw data into actionable insights, procuring inventory at the right price and time, and ensuring every customer order is fulfilled correctly and on schedule. You will work closely with the Sales and Finance teams, acting as the operational backbone that connects people, processes, and systems.
Key responsibilities
Maintain, configure, and troubleshoot the company's ERP system (inventory, purchasing, sales order modules) to ensure data accuracy and system uptime.
Manage CRM data integrity: update customer records, monitor pipeline entries, and enforce data entry standards across the sales team.
Coordinate with software vendors or IT support for system upgrades, patches, and issue resolution.
Develop and maintain SOPs for system usage; conduct basic user training for new staff.
Extract, clean, and analyse data from ERP/CRM systems to produce operational reports (sales performance, inventory turnover, fulfilment rate, purchase variances).
Build and maintain dashboards or Excel/Power BI reports for management review.
Monitor stock levels and reorder points; raise purchase orders (POs) in the ERP system in a timely manner to avoid stockouts.
Liaise with existing suppliers to obtain quotations, confirm lead times, and negotiate pricing where applicable.
Process and confirm customer sales orders in the ERP system accurately and promptly.
Coordinate with the warehouse team to ensure correct picking, packing, and dispatch of products.
About you
Diploma or Degree in Computer Science or a related field.
Experience working with a CRM or ERP system (e.g., Salesforce, Microsoft Dynamics Business Central) is an advantage.
Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis); Power BI or similar dashboarding tools is a plus.
Knowledge of programming language (Python, SQL, C++) is a plus.
Ability to learn quickly.
Detail-oriented with a high standard of data accuracy and documentation.
Good communication and coordination skills — able to work across Sales, Warehouse, and Finance teams.
Self-motivated, with a strong work ethic and the ability to manage multiple priorities and meet deadlines with minimal supervision.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to ref12@trustrecruit.com.my or please click on “Apply Now” and provide the details below in your resume.
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