Business Operations Manager, Payments
You will lead operations for the Payments business unit, reporting to the VP Payments. You'll drive a wide range of initiatives including strategic planning, pipeline management, business process implementation, and product roll-outs. You'll be the engine behind the Payments unit's success, bringing initiatives to life by managing day-to-day programs and leading complex, cross-functional projects. You'll collaborate closely with leadership and cross-functional teams across Product, Engineering, Legal, Customer Operations, Sales, and Compliance to achieve business objectives.
Responsibilities
- Collaborate with the Payment Unit's leadership to identify, define, launch, and drive strategic and operational initiatives
- Drive operational excellence to support execution of Payments business unit goals, including business reviews, sales enablement, system management, and resource planning/allocation
- Manage and deliver complex, cross-functional projects, from day-to-day program management to strategic initiatives
- Act as the primary point of contact for the Payments unit across Product, Engineering, Legal, Customer Operations, Sales, and Compliance teams
- Lead and influence cross-functional, global teams to achieve business objectives
- Manage key relationships and develop processes to track and nurture key stakeholders and customers
- Create engaging content and narratives for internal and external audiences, including product and sales presentations, customer stories, and business insights
- Maintain the unit's knowledge base with a focus on organizational enablement
- Prepare market research and business plans across multiple business domains to support strategic objectives
Requirements
- 4+ years in management consulting, business operations, strategy, or product roles at high-growth tech companies
- Proven experience leading global, cross-functional teams on multiple projects in fast-paced, dynamic environments
- Strong ability to influence and motivate people across all levels and tasks
- Analytical and data-driven approach
- Excellent communication, collaboration, organization, and detail-orientation skills