Business Operations Supervisor, Southeast
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work.
Key Responsibilities:
- Facility Management
- Submitting credit and invoice cancelation requests
- Creating and submitting proforma requests
- Reconciling Taxable VISA
- Completing cost transfers
- Building a continuity within specialized teams
- Backing up other Business Operations Supervisors
- Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.
- Coaching and developing specialized functions and coordinators
- Providing oversight for project coordinators, jobs, and support outcomes
- Acting as the subject matter expert for all specialists and coordinator tasks, and responsible for holding support team accountable
- Understanding the P&L & implications of support tasks on financial & operations metrics
- Assisting with any internal and external audit requests
- Acting as the primary leader for the daily management board and discussing metrics, progress, changes, etc.
- For connected services, provide execution support and plans to coordinators to schedule, and tie to startups
- Understand and meet the key performance indicators measures set by the organization
Required Qualifications:
- Bachelor's degree with 4 + years of operations experience or High School diploma/GED with 10+years of operations experience.
- Ability to travel up to 30% within assigned territory.
Preferred Qualifications:
- People and accountability leader
- Strong financial acumen
- Common understanding of business audit requirements
- Critical thinker and problem solver
- Ability to coach and develop people
- Knowledge of Salesforce
- Knowledge of S4 / SAP
- Excellent customer relations skills
- Detailed knowledge of Microsoft Office, especially Excel
- A self-starter with a sense of time management
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