Business Process Improvement & Procedure Analyst
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Summary
The Business Process Analyst maps and optimizes workflows, develops SOPs, and drives process improvement initiatives across the organization. Core tasks include As-Is/To-Be analysis and process digitalization using tools like Microsoft Visio or Bizagi.
- Conduct As-Is process mapping and analysis to understand existing workflows, activities, responsibilities, controls, and interdependencies.
- Develop To-Be process designs and recommend practical improvements to enhance effectiveness, efficiency, and process clarity.
- Analyze and review business processes to identify process gaps, bottlenecks, duplication, and inefficiencies, translating findings into actionable improvement recommendations.
- Develop, review, and update SOPs, Work Instructions, RACI matrices, and other process governance documents to ensure alignment with operational conditions and corporate governance standards.
- Drive Business Process Improvement initiatives through simplification, standardization, integration, and digitalization of processes to enhance organizational effectiveness and efficiency.
- Support process walkthroughs, validation, and implementation of improvements in coordination with Business Units and Subsidiaries, including monitoring of follow-up actions.
- Prepare analysis reports and provide actionable insights and recommendations to management and relevant stakeholders.
- Collaborate with cross-functional stakeholders to ensure alignment, effective execution of process improvement initiatives, and achievement of corporate objectives.
Requirements
- Bachelor's degree in in Business Management, Industrial Engineering, Business Administration, , or related disciplines.; Master's degree is a plus.
- Minimum 3–5 years of experience in Business Process Improvement, Business Process Management, Management Consulting, or a similar function.
- Proven experience in business process mapping, process analysis, SOP development, and process improvement.
- Strong business acumen with excellent research, analytical and problem-solving skills.
- Great communication, coordination, and stakeholder management skills; must be fluent in English and Bahasa Indonesia.
- Experience with process mapping tools such as Microsoft Visio, Bizagi, Draw, io, or similar tools is an advantage.
- Willing to travel frequently to any subsidiary locations as required