Business Project Manager — Contact Centre Transformation
Summary
Oversee a 12-month contact centre transformation for an Australian super fund, modernising agent desktops and integrating near-real-time member data.
06th August, 2026 Business Project Manager — Contact Centre Transformation Melbourne | Contract — 12 months The Opportunity A major Australian superannuation fund is undertaking a multi-year transformation programme to bring key member-servicing operations in-house from its outsourced administrator. The contact centre function has already transitioned, and the programme is now moving into its next major workstreams — agent desktop modernisation, near-real-time member data, and the application o…