Business Systems Analyst

We are seeking a Business Systems Analyst to help assess, design, and improve processes across our internal operations and customer-facing applications. This role will bridge business, operations, and technology teams to ensure efficiency, scalability, and seamless app experiences for customers. Key Responsibilities *Immerse in operations to gain a deep understanding of workflows, pain points, and opportunities for improvement. *Assess and optimize internal business operations, identifying inefficiencies and recommending enhancements. *Review and analyze customer-facing app processes to support a better user experience. *Gather, document, and translate business requirements from multiple teams into clear functional specifications. *Create solutions when needed to address operational or process challenges. *Collaborate with Product and Technology teams to design tools, features, and process improvements. *Conduct data-driven analysis to evaluate performance and measure the impact of changes. *Prepare documentation, business cases, and reports to support alignment and decision-making. *Support change management efforts, including implementation, training, and feedback collection. *Continuously identify opportunities to improve processes, systems, and business outcomes. Qualifications *Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or a related field. *Proven experience as a Business Analyst, Business Systems Analyst, or in a process improvement role. *Strong understanding of both business operations and technology-driven products. *Excellent analytical, problem-solving, and critical thinking skills. *Strong communication and stakeholder management skills. *Advanced proficiency in Google Sheets and Excel for process tracking, reporting, and analysis. *Experience with data analysis and visualization tools (SQL, BI tools a plus). *Background in tech-enabled industries is an advantage. *Must be willing to work onsite in Antipolo, Rizal What We Offer *The opportunity to make a direct impact on both operations and customer-facing technology. *A collaborative and fast-paced environment where your work drives real change. *Professional growth and learning opportunities in a dynamic industry.