Business Systems Analyst, Senior
Summary
Senior Business Systems Analyst at Infor to strategically optimize Jira Cloud for 10,000+ users, driving AI adoption, automation, and integrations to boost productivity across product and development teams.
Product Operations manages Jira Cloud for nearly 10,000 users across Product and Development at Infor. Today, the platform team operates at capacity on reactive administration — keeping the lights on but unable to invest in the strategic capabilities that would maximize our Atlassian investment. This role shifts us from reactive to strategic: ensuring we take full advantage of AI features, automation, integrations, and platform architecture to drive efficiency for every team that depends on Jira.
- Evaluate, pilot, and roll out Atlassian Intelligence and emerging AI capabilities (smart automation, natural language JQL, predictive fields, AI-powered summaries) to improve PM and Dev productivity across 30+ product teams
- Own the integration architecture between Jira and connected systems (Aha, Tempo, CI/CD pipelines, reporting tools); ensure integrations are reliable, documented, and scalable
- Design and implement workflow automations that reduce manual effort (auto-transitions, SLA triggers, notification rules, bulk operations)
- Lead platform architecture and scalability planning — managing project structures, permission schemes, and issue type hierarchies for a growing user base
- Drive ongoing platform hygiene: identify and resolve technical debt (inactive projects, orphaned workflows, deprecated custom fields, redundant schemes)
- Define and enforce Jira standards in partnership with the Data Governance role; create enablement content, run office hours, and track compliance across projects
- Manage Atlassian Guard configuration — domain verification, SSO enforcement via Microsoft Entra ID, user provisioning/deprovisioning policies, audit logging, and data security policies across 9,000+ managed accounts
- Partner with API consumers and integration owners to ensure platform changes don't break downstream systems
- Work effectively as part of a small, high-impact team, maintaining ongoing communication and collaboration to prioritize work, share context, and ensure platform support and strategic initiatives stay aligned
- 5-8 years experience administering Atlassian Cloud products (Jira, Confluence) at enterprise scale (5,000+ users)
- Hands-on experience with Jira automation rules, workflow design, custom fields, permission schemes, and project configuration
- Experience with Atlassian APIs and integration patterns (REST APIs, webhooks, marketplace apps)
- Familiarity with Atlassian Intelligence / AI features and willingness to stay current with Atlassian's product roadmap
- Experience with identity management (SSO, SCIM provisioning, Atlassian Guard or equivalent)
- Strong communication skills — ability to translate technical platform decisions into business impact for non-technical stakeholders
- Experience working with distributed teams across time zones
- Atlassian certifications preferred (Jira Cloud Administrator, Atlassian Cloud Organization Admin)
- Experience with Aha! and Aha-to-Jira integrations
- Experience with Tempo Timesheets
- Background in IT governance, ITSM, or platform operations
- Scripting/automation skills (Python, Groovy, or similar