Busser - TAO Restaurant Los Angeles

Assists Floor and Cocktail Servers with steps of guest service and resets tables in a speedy, professional, and effective manner. Interacts with dining room and lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of guests.

• Maintain the general cleanliness and orderliness of tables.

• Communicate guests’ needs to Front-of-House and Heart-of-House support staff, servers, managers, and chefs.

• Deliver, fill, and refill water as requested by guests or directed by servers.

• Clear and reset tables, and clean table areas, including banquettes and booths, during service.

• Help ensure guest satisfaction through active participation in service.

• Maintain general cleanliness of stations and the entire venue.

• Comply with Department of Health and company sanitation standards.

• Properly set up floor and side stations; perform side work and other opening/closing procedures as directed by management, including:

• Ensuring all tables, chairs, and banquettes are clean and free of debris.

• Setting tables with proper place settings.

• Wiping down chairs, tables, and banquettes.

• Stocking side stations with prescribed supplies.

• Perform opening side work as prescribed.

• Perform closing side work as prescribed.

• Participate, when available, in marking tables for upcoming courses (appetizers, entrees, desserts).

• Report all breakage or damage of equipment or furniture immediately to management.

• Attend and participate in daily pre-service meetings.

• Attend and participate in training sessions or departmental meetings.

• Learn by listening, observing other team members, and sharing knowledge while leading by example.

• Portray a positive and professional attitude.

• Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments (when applicable).

• Work as part of a team and provide help and support to all fellow team members.

• Assist with and/or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue busser training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience.

• Previous busser experience.

• Previous Experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate

• Must have good positive energy throughout the day

• Must be able to print legibly for Team Members, management, and guests to read

• Must be able to stand for extended periods of time

• Must be able to move quickly

• Must be able to push and lift up to 75 lbs. with or without assistance

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Exposure to cleaning materials

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment