C&E Manager - Franchise

JOB KNOWLEDGE, SKILLS & ABILITIES

The successful candidate must possess the following knowledge, skills and abilities:

• Proven senior experience in hotel Groups, Conference & Events, event sales or a closely related commercial role in a high-volume or complex hotel environment.

• Demonstrated ownership of forecasting, pricing and performance analysis, with the ability to interrogate data and explain the commercial meaning clearly.

• Strong understanding of group and event profitability, displacement, demand-based pricing, contracting, deposits, cancellation and attrition principles.

• Proven experience leading, coaching and developing a team, including performance management, recruitment, onboarding and succession planning.

• Credible client-facing presence with strong negotiation, presentation, written communication and relationship-management skills.

• Ability to influence across Commercial, Revenue and Operations, challenge constructively and make timely decisions under pressure.

• High level of system discipline and confidence using Delphi, OnQ, Microsoft Office

• Spanish mandatory. Professional fluency in English. Additional languages relevant to the hotel’s client base are advantageous.

• Degree or professional qualification in Hospitality, Business, Revenue Management, Events or a related discipline is preferred, or equivalent relevant experience.

QUALIFICATION STANDARDS EDUCATION

· Bachelor's Degree in Hospitality Management, Tourism, Business Administration or related field preferred.

· Professional qualifications in Event Management or Hospitality are desirable.

OTHER RESPONSIBILITIES

Become fully integrated into Hilton Barcelona's culture and values by actively supporting all company initiatives. Promote the Hilton culture through leadership, collaboration, service excellence and continuous improvement.

Act as a role model by demonstrating the behaviours aligned with Hilton Barcelona's Leadership Competencies and World Iconic Host culture.