Cabin Manager Upranker Hold Pool - BHX
Ready to take your career to the next level? Step up to become a Cabin Manager and empower your crew to be the best they can be.
Our Cabin Crew are the ‘face’ of easyJet, in charge of delivering a quality service and looking after the safety and security of passengers and colleagues. As a Cabin Manager, your role will be to inspire, guide, and help develop your Cabin Crew to achieve and exceed their daily KPIs. Additionally, you will demonstrate strong leadership qualities and take responsibility for the smooth running of the cabin, enhancing the customer experience and providing an essential link between all teams, both on the ground and in the air.
The role requires excellent communication skills, problem-solving abilities, and a friendly demeanour to create exceptional customer experiences.
Key responsibilities
- Consistently deliver the highest standard of customer service at all times ensuring repeat business.
- Set and communicate measurable goals, objectives, and performance standards during the briefing
- Drive and manage performance by encouraging a culture of continuous improvement, empowering our crew through on the job coaching, recognition, and feedback to develop them to their full potential
- Support the crew with their personal development utilising feedback tools such as Passport to Success, Snapshot and Uniform assessments.
- Demonstrate a self-directed learning approach to continually develop people management skills
- Seek out practical ways to reduce costs and maximise revenue
- Demonstrate resilience when required and confidence in decision making on board
- Generate enthusiasm, keeping up the customer service energy while being aware of the need for professionalism
- Championing new ways of working
- Be accountable for the safety and standards throughout the cabin on your flights
- Ensure compliance with company policy and procedures in accordance with the easyJet Operations Manuals