Call Center CSR

Daily Responsibilities:

Assist pharmacies and/or clients in resolving a variety of daily processing obstacles (via phone or fax)

Communicate effectively and clearly with members regarding questions about their pharmacy plan coverage, co-pays, deductibles, and other parts of their pharmacy program

Will maintain a clear understanding of each clients’ policies, procedures and individual needs

Collect accurate information and document unresolved issues while working collaboratively to resolve those issues.

File and maintain paper records in an organized manner

Other duties as assigned

HS diploma or GED

Pharmacy or managed care experience strongly preferred

Minimum 1-2 years’ experience in a call center facility

MUST HAVE EXCELLENT ATTENDANCE

Flexible scheduling including weekends, evenings, and holidays a must

Strong customer service, computer, communication skills

Hours for this Position:

Facility is open 24/7, 365

Training will be 4 weeks and consists of one of 2 schedules: 6am to 2:30pm or 3pm to 11:30pm

M-F between 6am-midnight (shift bids)

Interested in being considered?

If you are interested in applying to this position, please contact Steph Zymowski and click the Green I’m Interested Button to email your resume.