Call Center Officer
About the Role
Blue Wave New Energy, an innovative energy company providing economical and sustainable power solutions to Africa, is seeking a Call Center Officer to confirm and validate customer information, follow up with interested customers, and collaborate cross-functionally to drive customer conversion and satisfaction.
Key Responsibilities
- Confirm and validate customer information from the assigned data pool
- Follow up with interested customers to address inquiries and guide decision-making
- Work with the After-Sales Team to resolve customer issues promptly
- Partner with the New Media Team on digital customer outreach
- Coordinate with B2B and B2C Departments to align call center efforts with business strategy
- Serve as liaison between the call center and other departments
- Monitor call center metrics, with attention to the 25% conversion rate target
- Analyze performance data and implement improvement strategies
- Ensure accurate and timely transmission of verified customer data
- Uphold company policies and maintain high customer service standards
Requirements
- OND/HND/Bachelor's Degree
- Previous experience in a customer support role
- Strong phone and verbal communication skills, with active listening
- Customer-focused and adaptable to different personality types
Application Closing Date
30th September, 2026
How to Apply
Send your CV to hr@bluewave.top using the Job Title as the subject of the email.