Call Center Operations Manager (Night) with Security Clearance
Summary
Leads overnight IT call-center staff for a government-services contractor, coaching agents and ensuring service-level targets are met.
Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Nights) to support the daily operations of our IT Call Center serving government clients in the Nashville, Tennessee area. The ideal candidate is an energetic and people-focused leader with hands-on experience in IT call center or service desk environments, a strong commitment to customer service excellence, and a natural ability to coach and develop frontline support staff…