Call Center Supervisor (Swing shift) with Security Clearance
Summary
Supervises a government IT call center during swing shift, coaching agents and ensuring service excellence for public-sector clients.
Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Swing Shift) to support the daily operations of our IT Call Center serving government clients in the Nashville, Tennessee area. The ideal candidate is an energetic and people-focused leader with hands-on experience in IT call center or service desk environments, a strong commitment to customer service excellence, and a natural ability to coach and develop frontline support …