Call Center Operations Manager - Swing

Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Call Center Operations Manager to oversee the daily operations of our IT Call Center supporting government clients in the Nashville, Tennessee area. The ideal candidate is a hands-on, detail-oriented leader with a strong background in IT call center or service desk operations, workforce management, and team leadership. They bring a passion for operational excellence, a commitment to customer satisfaction, and …