Call Center Team Lead - Travel Sales (Cebu City)
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Description
Position: Team Lead - Travel Sales (Cebu City) | Onsite
Start Date: ASAP
Account Type: Travel Sales
Support Type: Voice Support
Work Arrangement: Fully Onsite in Cebu
Shift Schedule & Rest Days: 24/7
Educational Requirement: Completed 2nd year college or College Graduate
Work Experience:
- 2 to 3 years of experience as a Team Lead in a sales line of business (required)
- Experience in managing KPIs related to sales quotas for various products
- Strong skills in handling objections
Responsibilities:
- Team Leadership & Management: Lead, motivate, and coach travel sales agents to achieve and surpass sales targets. Responsible for hiring, training, and developing team members.
- Sales Performance & Strategy: Track and analyze sales data, identify areas for improvement, and formulate strategies to boost sales and profitability. This includes setting sales plans, monitoring trends, and preparing reports.
- Customer Service & Operations: Ensure the team delivers excellent customer service, provides expert travel advice, and offers customized solutions. Manage and resolve customer issues and complaints effectively.
- Collaboration & Communication: Work closely with other departments such as operations and product development to ensure smooth service delivery. Maintain strong relationships and clear communication with clients and vendors.