CAPACITI - Service Desk Academy 3 - KZN - October 2026
Summary
A 12-month, full-time Service Desk training academy in uMhlanga, Durban starting October 2026, paying a R5,000 monthly stipend. Participants build IT service desk and digital workplace skills through immersive, project-based learning, with mentorship and potential employment placement afterwards.
The CAPACITI - Service Desk Academy 3 - KZN - October 2026 is designed to equip participants with high-demand workplace and digital skills aligned with global and local IT trends and digital capabilities needed in today's evolving
tech landscape.
CAPACITI supports the
transition from foundational IT knowledge to specialised,
industry-ready skills that match global and local workforce
needs.
Monthly Stipend: R5241 p.m. (for the
duration of the Academy)
What We
Expect from You
Participants must demonstrate:
- Full-time
attendance and consistent engagement.
- Access to
reliable internet for any remote sessions.
- Commitment to
a fast-paced, immersive learning environment.
- A proactive,
solution-driven mindset.
- Willingness
to learn, collaborate, and adopt industry-standard
tools and practices.
Requirements
Application
Criteria
Minimum Requirements:
- South
African citizen.
- Aged 18–34.
- Minimum NQF Level 5 or equivalent
qualification.
- Completed qualifications in Computer Science, Information Technology, Software Development, IT Support,Data Analytics and other tech domain-specific qualifications.
- Academic
transcripts and highest qualification certificate.
- Basic
computer literacy (Microsoft Office) and
understanding of IT concepts (hardware, software,
networking).
- Clear
communication skills and the ability to work both
independently and within a team.
- No
criminal record and a clear credit
history.
- Must be unemployed at the time of application.
- Ability
to attend full-time, Monday to Friday, 08:00–17:00 and commit to the full 12-month
academy.
- Employment Equity
candidates preferred, with strong consideration for Women in Tech and Persons with Disabilities
(PWD).
How to
Apply
Candidates must:
- Submit an
online application via the official CAPACITI portal.
- Complete the CAPACITI Grit, Logic and Technical
Assessments & Psychometric
Assessments.
- Select
their preferred digital stream during the application
pre-screening and telephonic screening process.
- Attend a
virtual and/or in-person interview if shortlisted.
Benefits
What You
Will Gain
By the end of the academy, participants will have:
- Industry-relevant
digital skills within their selected
stream.
- Exposure
to real-world IT environments and project-based
learning.
- Access to
mentorship and guidance from experienced
professionals.
- Opportunities for
workplace experience and potential employment
placements.
- Enhanced
technical confidence and improved professional (soft) skills.