Card & Payment Operations Manager
Posted Updated 2
views
Envision Employment Solutions is currently looking for a Card & Payment Operations Manager for one of our partners, a leading Digital Bank!
THE ROLE
You make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.
WHAT YOU’LL DO
- Oversee card operations end to end, from issuance and lifecycle management to customer request fulfilment
- Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery
- Lead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourself
- Hold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls
- Investigate the root cause of recurring issues and put corrective actions and automation in place
- Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean
WHAT WE’RE LOOKING FOR
- 10 to 15 years in card or payment operations within a bank or fintech
- Strong command of card scheme rules, and the payment rails beneath them
- Hands on experience running chargeback and dispute resolution
- Familiarity with core banking and card management systems
- A strong operational risk awareness and control mindset
YOU’LL THRIVE HERE IF YOU
- You believe an operation that works quietly every time beats one that impresses when it is watched
- You’d rather fix the root cause of a recurring exception than reconcile it again next month
- You read a scheme rule as an operational control, not a formality
- You feel a failed transaction the way the customer does
Skills
As published by workable · 19 questions · 12 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Pick from a list (7)
- How did you hear about us?
- Are you currently based in Egypt? If not, are you willing to relocate to Egypt for this role?
- This is a full time, on site role. Are you comfortable and available to work on site?
- Do you have 5 to 8 years of experience in card or payment operations within a bank or fintech?
- Do you have hands-on experience running chargeback and dispute resolution processes?
- Do you have working knowledge of Visa and/or Mastercard scheme rules?
- Do you have experience with core banking or card management systems?
Written answers (12)
- If you were referred to this role by a recruiter, please provide their name.
- How would you rate your English proficiency (written and spoken)?
- Describe your experience managing card operations end to end, from issuance through lifecycle management and customer request fulfilment.
- Walk us through how you handle a dispute or chargeback case, from intake to resolution. What's your process?
- Tell us about a recurring exception or reconciliation issue you identified. How did you find the root cause and what corrective action did you put in place?
- Describe your experience working with Visa and/or Mastercard scheme rules and payment network requirements. How do you keep an operation compliant with them?
- Tell us about a high risk or fraud related case you personally reviewed or escalated. What made it high risk and how did you handle it?
- What core banking or card management systems have you worked with?
- Describe a time you coordinated across technology, fraud, or compliance teams to resolve a payment operations issue.
- What is your current monthly net salary?
- What are your expected monthly net salary requirements?
- When can you start? (Notice Period)