Care Coordinator
Summary
Coordinates patient care by managing referrals, scheduling, and documentation in a healthcare setting, primarily using Epic and Microsoft Office tools.
PRIMARY PURPOSE:
To serve the immediate health and psychosocial needs of clients by providing information, advice, and referral services.
ESSENTIAL JOB FUNCTIONS:
- Collaborate with physicians, care teams, and other staff members in ensuring patients are directed to the appropriate level of care resources and services.
- Collaborate with teams across the care continuum to oversee and ensure appropriate care transitions.
- Responsible for the tracking, coordination, and communication of patient referrals.
- Ensure that referrals are addressed in a timely manner.
- Remind patients of scheduled appointments.
- Ensure that patient's primary care chart is up to date with information on specialist consult reports. Specialty consultations must be requested within a specific time, as per clinic policy.
- Conduct intake/enrollment screening and documentation of all services and referrals on a service plan.
- Complete appropriate documentation, scheduling, and work in Epic as it pertains to completing all assigned job duties.
- Adheres to all departmental policies, procedures, and standard work in completing all assigned tasks and duties. Maintains awareness and understanding of individual and department.
- Performance measures and embraces improvement efforts and changes to continually meet performance goals.
- Determine the client’s needs.
- Provide clients with referrals to federal, state, and local social services programs.
- Document all care provided, directly or indirectly by others (i.e. referrals, services, consults, etc.)
- Maintain client confidentiality.
- Attends FoundCare programs and other meetings in the community.
- Consistently demonstrates appropriate and professional communication behavior toward patients, customers, and coworkers. Cooperates with Management and peers to promote an environment of teamwork and collaboration.
- Become familiar with local community resources.
- Complies with all FoundCare program policies and procedures.
- Assist with agency fundraising activities as requested, including promoting events, selling tickets, soliciting donations, and other tasks to support events.
- Attends and participates in all meetings, daily huddles, seminars, and in-service training as required.
- Perform other duties, as assigned.