Career Support Specialist

Job Summary:
The Career Support Specialist’s primary function is to register job seeker customers in the reception area and assist job seeker customers in the resource room with their employment needs. The Career Support Specialist is also responsible for administering assessment testing, assisting with center orientations and providing additional center support, as needed. This person must be familiar with all center services and activities/events to connect customers with career services, including co-enrollments in specialized workforce programs, as appropriate. The Career Support Specialist is expected to provide excellent customer service and perform all duties as assigned.

Essential Functions:

• Assist job seekers in developing quality WorkInTexas (WIT) applications for employment by securing and recording information reflecting work qualifications based on experience, training, skills, abilities, interests and other factors relevant to proper selection for referral to suitable job openings.
• Review WIT applications for completeness and quality. Provide WIT technical assistance, as needed.
• Refer and guide applicants to suitable employment. Maintain customer data and documentation in WIT.
• Provide employment counseling to applicants who present unusual placement or job adjustment challenges.
• Interview clients and use/administer assessment tools to determine education, experience, skills, interest, and other relevant factors to fully explore client’s career development opportunities and possible training needs.
• Research and disseminate labor market information.
• Assist with delivery of center orientations.
• Provide additional center support, as assigned.

Other Functions:

• Provide backup coverage for the Front Desk Receptionist.
• Monitor center customer flow and assist visitors appropriately.
• Able to react to change productively and handle other essential tasks as assigned
• Must be able and willing to work remotely as needed