Case Manager

JOB SUMMARY

The Case Manager monitors, completes assessments, and develops service plans for wards of the State in Cook County who are six years of age and older. The position maintains comprehensive case records for at-risk clients and provides medical case management services, including referrals, linkages, and follow-up with providers, IDOCFS case workers, foster parents, and guardians.

The Case Manager conducts outreach to clients as needed, including home visits, to identify, address, and reduce barriers to accessing services. The position ensures clients receive needed and required services and maintains ongoing communication with assigned clients and their support systems.

JOB DUTIES

• Provide direct medical case management services to assigned clients.

• Maintain ongoing contact with assigned clients.

• Complete client assessments and follow-up activities for assigned caseload.

• Develop and maintain individualized service plans for assigned clients.

• Monitor clients' progress and ensure identified needs and service requirements are addressed.

• Provide referrals and link clients to appropriate medical, behavioral health, community, and supportive services.

• Conduct outreach and home visits as necessary to increase access to services and reduce barriers.

• Work collaboratively with providers, IDOCFS case workers, foster parents, guardians, lead agencies, and other members of the client's support system.

• Ensure clients receive appropriate and coordinated services based on identified needs.

• Maintain comprehensive, accurate, and timely client records.

• Complete required documentation and data entry for assigned caseload.

• Prepare reports and case information as required.

• Participate in case reviews and other meetings related to assigned clients.

• Advocate on behalf of clients to assist with accessing appropriate services and resources.

• Participate in professional development and training opportunities.

• Maintain effective communication and working relationships with management, administrative staff, clients, families, and community partners.

• Perform other related duties as assigned.

QUALIFICATIONS

• Bachelor's degree, preferably in Behavioral Science, Social Science, Sociology, Psychology, or a related field.

• Experience in case management and/or working with at-risk populations.

• Experience working with children, families, and/or community-based populations preferred.

• Knowledge of problem-solving skills and the ability to collaborate effectively with clients, families, providers, and community partners.

• Strong communication and interpersonal skills.

• Ability to analyze and solve problems.

• Strong organizational skills with the ability to plan and manage multiple clients and activities.

• Ability to develop and maintain effective working relationships with management and administrative staff.

• Ability to gather data, compile information, and prepare reports.

• Proficiency with computerized systems and databases.

• Must have effective time-management skills.

• Must have access to a vehicle and possess a valid driver's license.

SMART GOALS

Client Engagement and Follow-Up

• Maintain consistent contact with assigned clients and complete required follow-up activities to support ongoing engagement and continuity of services.

Service Coordination

• Ensure assigned clients are connected to appropriate providers and community resources and receive timely follow-up on identified medical and supportive-service needs.

Documentation and Caseload Management

• Maintain accurate, complete, and timely documentation for assigned clients while effectively managing caseload responsibilities and required service plans.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Ability to move freely and access a variety of locations.

• Moderate physical activity may be required.

• Work is generally performed in an office/interior environment as well as community-based settings.

• Position may require travel to client homes, provider locations, and other community sites.

• Must be able to safely perform the essential functions of the position with or without reasonable accommodation.

EMPLOYMENT CONDITIONS

This job description is intended to convey information essential to understanding the scope of the Director of Finance position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Duties may be modified to meet evolving business needs.

COMPENSATION & BENEFITS

Salary: $52,500

Comprehensive Benefits Package, including:

• Medical, Dental, and Vision Coverage

• Paid Time Off (PTO) & Holidays

• Professional Development Opportunities

• Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join Our Team

Join Friend Health – HRDI and make a meaningful impact by helping children and families access the services and resources they need. As a Case Manager, you will work collaboratively with clients, families, providers, and community partners to coordinate care, reduce barriers to services, and support positive outcomes for youth and families.