Case Manager/ Intake Coordinator

JOB PURPOSE:

The role of the Case Manager/Intake Coordinator is to assess eligibility and enroll U.S. Customs and Border Protection (CBP) employees and their eligible family members into the CBP Workforce Wellness Program. This role promotes awareness of available services, serves as a key point of contact for prospective participants, and conducts comprehensive eligibility screenings to ensure timely access to appropriate program resources and support.

Provide comprehensive case management to CBP employees and their families who are seeking a better quality of life. The Case Manager/Intake Coordinator is part of a multidisciplinary team who serves as the bridge between clinical services, wellness services and community resources. This position will work with clients to deliver case management in office settings and/or community-based settings.