Case Manager - MA
Job Location: Devens, MA
Work Setting: On-site and field-based, with travel throughout the assigned service area
Position Type: Full-Time
Reports To: Director of Housing and Family Support
Supervises: None
Position Overview
The Case Manager works closely with Veterans and service members to develop individualized stabilization plans that address housing, employment, and wellness needs. Operating throughout the assigned Massachusetts service area, the Case Manager meets with clients both in the office and in the field to ensure they receive the support and resources necessary to work toward stability.
The Case Manager collaborates with internal outreach staff to identify and assist Veterans in need. This role combines direct client engagement with a significant documentation component. Case Managers are responsible for maintaining a full caseload while completing timely, accurate, and compliance-driven documentation for each client served.
Key Responsibilities
Housing Stabilization Services
- Provide case management services to support housing stability.
- Develop assessments and Housing Stability Plans tailored to client needs.
- Administer Temporary Financial Assistance (TFA) and connect clients with VA, state, and local benefits.
- Offer referrals to community resources and follow-up services to support client progress.
Client Support and Advocacy
- Conduct intake assessments to determine program eligibility and client needs.
- Provide ongoing support through planning, implementation, and evaluation of client goals.
- Advocate for clients and connect them to essential services that align with their action plans.
Community Engagement
- Conduct outreach within assigned communities to connect with Veterans and service members in need.
- Represent Veteran Pathways of New England at local engagements and events.
Administrative Support
- Maintain accurate and organized client files, including timely updates in the tracking system.
- Prepare data and narrative reports to support program evaluations.
- Ensure compliance with program requirements and deadlines.