Case Manager - Outpatient Services

Position Summary:

The Case Manager provides case management, care coordination, support and other various clinical services for clients receiving outpatient behavioral health or social services. This role assesses client needs, develops individualized service plans, and connects clients with appropriate community resources under the direction of the Clinical Supervisor, as needed.

Responsibilities:

Direct Treatment Services

• Provides case management and therapeutic services, including education and referrals to individuals who meet access to care criteria
• Collaborates with clients to develop and carry out individualized treatment plans, focusing on client strengths, goals and addressing any risk factors
• Completes progress notes and other required documentation within the required timeframes.
• Services to be provided may include
  • Assisting with applying for benefits
  • Developing daily living skills and psychosocial support
  • Service coordination with other providers, including health care professionals
  • Assisting with transportation to and from various appointments
  • Accessing community resources
  • Meetings with individuals and/or family members
  • Obtaining housing or assisting with housing retention

Communication & Teamwork

• Establishes and maintains working relationships with community resources
• Participates in supervision, staff meetings, multi-disciplinary team meetings and staff cases, as required
• Represents the organization professionally in all interactions

Documentation & Privacy

• Follows agency policies regarding confidentiality in accordance with HIPAA regulations and other consumer rights
• Participates in ongoing Continuous Quality Improvement to ensure the services provided demonstrate best practice standards and meet all contractual requirements

Perform other duties as assigned