Case Manager, Priority Veteran - Pensacola

Make a meaningful difference in the lives of veterans and their families as a Case Manager with United Way of Central Alabama’s Priority Veteran program at our Pensacola office. You’ll help individuals overcome barriers, secure stable housing, and build a stronger future through compassionate, client-centered support. Join a mission-driven team where your advocacy and expertise can create lasting impact every day

Job Description

Provide case management for low-income veterans and veteran families who are homeless or facing eviction using the Housing First model.

Responsibilities

• Assess clients’ needs, strengths and barriers and work with clients to develop effective housing stability plans.
• Provide effective case management including regular home visits, housing counseling, client-centered advocacy, referrals, crisis intervention etc. to create housing stability.
• Actively manage assigned caseload of veterans and/or veteran families, including traditional, Shallow Subsidy and HUD-VASH cases.
• Effectively communicate the Priority Veteran program to prospective clients, landlords and community, and conduct outreach to assigned counties.
• Maintain consistent contact with local homeless coalitions (COC’s), VA Hospital, shelters, etc.
• Follow up on all inquiries in a timely manner, and accurately conduct eligibility determinations following grant guidelines.
• Maintain accurate and timely case documents.
• Accurately follow the grant regulations and program policies.
• Actively participate in professional development training.
• Actively participate in weekly staff meetings and individual supervision.

Qualifications

Knowledge/Skills

Case management experience, including knowledge of trauma-informed care and person-first practices.

Excellent interpersonal and communication skills.

Excellent computer skills to include Microsoft Office suite and Client Management System.

Able to work as team member.

Able to establish rapport with clients who are homeless or facing homelessness.

Familiarity with Housing First, Veteran’s Administration (VA) and/or US Military a plus

Education/Experience

Bachelor’s Degree in Social Work or comparable area

1 year of case management experience required

Military experience preferred

Working Conditions

Services are provided in office, in the community, and in client homes

Some occasional after-hours/weekend work

Travel required

Requirements

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance

Valid Alabama driver’s licenseReliable transportation

Proof of automobile insurance commensurate with State law

Cell phone

Background checks to include criminal record, drug screen, and TB test

Ability to lift 30 lbs.

United Way of Central Alabama Mission & Core Values

Mission: To increase the organized capacity of people to care for one another and to improve their community.

Core Values

• Put People First: Respect every person, value employees, foster inclusion, serve others, and lead by example.
• Serve the Community: Understand and meet community needs while making the community better through our work.
• Do the Right Thing: Act with integrity, honesty, transparency, accountability, and a commitment to excellence.
• Be Collaborative: Build strong teams and trusted partnerships, work strategically, and unite around shared goals and measures of success.