Case Manager

SUMMARY:

Responsible for implementing, monitoring, and on-going assessment of the housing and social service plan for all families assigned to the Essence Hotel Shelter.

RESPONSIBILITIES:

• Completes family intake, comprehensive family history and maintains accurate and timely family case records.
• Responsible for designing social service plan in cooperation with new residents.
• Secures entitlements for clients, serves as advocate for families in case of conflict.
• Responsible for advocacy and providing assistance to clients in obtaining permanent housing.
• Make referrals to special housing agencies.
• Meet with clients to develop strategies to meet their housing needs.
• Coordinate permanent housing search.
• Escort families to view apartments and meet prospective landlords and real estate brokers and complete housing applications.
• Makes referrals for additional services such as mental health, and/or medical services.
• Serves as a liaison with daycare and schools to monitor admission and attendance of client’s children.
• Follows up with open child welfare cases, open court cases, and parole/police matters.
• Works collaboratively with Shift Supervisor and Resident Aides.
• Participate and attend the Interdisciplinary Team and Administrative meetings weekly.
• Complete / enter client case management record in DHS-CARES system