Case Manager - SSVF (2250)

Job Purpose

The Case Manager plays a vital role in empowering Veterans and their families to achieve stability and independence. Through comprehensive case management, financial guidance, and hands-on support, the Case Manager helps prevent homelessness and ensures that Veterans who are experiencing housing crises are quickly and successfully rehoused. This role is at the heart of creating hope, security, and lasting positive change in the lives of those who have served.

Key Responsibilities

Case Management & Client Support

• Deliver case management and supportive services to homeless Veterans; maintain accurate case files
• Review Intake Specialist assessments and determine participant service needs
• Develop Housing Identification and Stability Plans
• Develop and monitor Single Coordinated Care Plans
• Execute participation agreements with participants
• Create discharge plans with referral options

Housing Stability & Counseling

• Provide housing stability counseling, including awareness and referral to rental, rent subsidy, and housing assistance programs
• Educate participants on supportive services and client rights, including fair housing, landlord-tenant laws, lease terms, rent/mortgage delinquency, home maintenance, and financial management

Referrals & Service Linkages

• Make program referrals and establish linkages with appropriate agencies, including:
  • VA non-compensation benefits
  • Vocational and rehabilitation counseling
  • Employment, training, and educational assistance
  • Healthcare and childcare services
  • Protective payee and legal services
  • Daily living, emergency, and direct financial assistance
• Coordinate transportation services, including pick-up/drop-off and bus tickets

Financial Counseling & Assistance

• Provide financial counseling and assist participants in developing personal budgets
• Request temporary financial assistance after Area Manager/Director approval

Documentation & Compliance

• Maintain accurate, timely records of client assessments, contacts, progress, and HMIS entries

Other duties as requested or assigned

Key Performance Indicators

• 90% of participants have updated Housing and Coordinated Care Plans within 30 days of intake
• 95% of case files and participant documentation are complete and accurate in HMIS
• 85% of participants meet housing stability goals within the planned timeframe
• 90% of participants are connected to at least one external service within 30 days of intake
• 95% of transportation and service coordination requests are completed on schedule
• 85% of participants develop and follow a personal budget plan
• 100% of client records updated within 48 hours of service delivery
• Zero compliance issues identified in internal or external audits