Case Manager, Supportive Housing

Many Mansions believes that everyone deserves a place to call home. It is from this belief that Many Mansions strives to provide affordable, quality, services-enriched rental housing for formerly homeless and those of very low income in Ventura and Los Angeles Counties. Our Adult Residential Services Division provides a comprehensive program designed to support residents' housing stability and help them achieve economic resiliency, self-sufficiency, social integration, and overall improved wellbeing. Specifically, our Supportive Services program is built t support previously homeless residents' transition out of homelessness. The program (operating according to Housing First principles), provides wrap-a-round, on-site support as well as works with an extensive network of external partners that provides residents with additional resources and services.

We need people with and without disabilities from diverse backgrounds, lived experiences, and skill sets to live out our mission. We strongly encourage people who have felt the impacts of the nation’s housing crisis to apply.

Description

A Many Mansions Case Manager provides on-site intensive case management services to an assigned caseload of medium to high acuity households transitioning out of homelessness. Services include assessment, implementing and monitoring Individual Service Plans, crises intervention, and implementation for individual and communal programs that promote self-sufficiency by teaching life and other skills. In addition, the Case Manager is responsible for the coordination of multiple activities and services, in partnership with community-based organizations and agencies, to meet each resident's specific needs related to housing, health, amental health, and income.

This position covers both Thousand Oaks and Fillmore locations.

The Case Manager must maintain compliance with governmental reporting requirements and maintain organized records and files (paper and through online databases). While maintaining privacy and confidentiality of residents, the Case Manager collaborates with assigned Property Management Division staff on eviction prevention and ensuring residents success.

Many Mansions welcomes candidates with lived experience.

Education and Experience:

Substantial education and/or experience in the supportive affordable housing area, mental and behavioral health, social services, social work, case management or counseling. This includes, but is not limited to a combination of experience such as:

· Bachelor’s degree in social work, psychology, counseling, or related work and 2 years' work experience.

OR

· Four years of work experience in mental and behavioral health, social services, social work, case management, and/or counseling.

There must be demonstrated knowledge of case management and issues affecting homeless residents with disabilities (mental illness, developmental, etc.) Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care is preferred.

Communication Skills:

Must have excellent communications skills, including but not limited to, the ability:

· To speak, write and read English fluently;

· To speak, listen, and respond effectively and respectfully with and among staff, agencies, residents, and others;

· To engage with persons experiencing homelessness with empathy and a non-judgmental attitude, utilizing culturally responsive approaches.

· An ability to converse in Spanish is highly preferred.

General Skills:

· Must have strong relationship-building skills to build rapport and trust with residents.

· Must have strong problem-solving skills and the ability to manage complex cases to sustained housing.

· Demonstrated ability to work inter-divisionally and to develop and maintain strong relationships with external agencies is highly preferred.

· Excellent organizational skills, attention to details, and strong documentation skills.

· Must have a strong work ethic and initiative. Additionally, must thrive in a fast-paced and rapidly growing organization.

Computer Skills:

Proficiency in computer and computer applications, including Microsoft Office programs (Word, Excel, PowerPoint, and Outlook) is required. Proficiency with data management programs and the County of Ventura’s HMIS program preferred.

Driving:

Driving is required for this position. Therefore, the applicant must have the legal ability to drive a motor vehicle in California, proof of a valid California driver’s license, and adequate motor vehicle insurance.

Mathematical & Reasoning Skills:

Excellent mathematical and reasoning skills. This includes, but is not limited to, the ability to perform basic mathematical skills, the ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited information exists, and the ability to interpret data and/or instructions.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, drive, use hands to finger, handle, or feel objects, tools and/or controls, talk and hear. The employee is occasionally required to stand, walk, and reach using feet, legs, back, arms and hands. The employee must be able to lift and/or move up to 20-40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Other Skills and Requirements:

· Maintain and execute confidential information according to HIPAA standards.

· Have or acquire knowledge of the social service programs and providers within Ventura County.

· Knowledge of interviewing and assessment techniques and de-escalation and crisis management techniques highly preferred.

· Obtain and maintain CPR/First Aid Certification.

Work Environment-

Corporate culture is friendly, mission-focused, and goal-oriented. Moderate to high stress work pace. The environment may have frequent interruptions, time constraints, and emotional distress. The noise level is low to moderate.

The environment includes working in close proximity to the home of residents who have been homeless and may be accustomed to street culture. May be exposed to profanity or language of a sexual nature and will need to be able to positively redirect residents and model professional behavior.

Employees may be in contact with individuals and families in crisis who may be ill, use substances, and/or not be attentive to personal health and safety for themselves. Employees may experience a number of unpleasant sensory demands associated with a resident’s use of alcohol and drugs and the lack of personal care.

The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.

Should be comfortable working in a pet friendly environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.