Cash Operations Manager

About Us

We are Waste Harmonics Keter, your partner in handling complex waste operations.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Role Purpose

The Cash Operations Manager is responsible for overseeing the Enterprise Business Unit daily cash operations, ensuring the timely, accurate, and complete processing, application, reconciliation, and reporting of cash receipts and related transactions.

This position serves as a critical operational leader within the Finance organization, providing oversight of cash application, unapplied cash, customer payment research, one off customer transactions, customer refunds, bank reconciliations, and cash-related internal controls.

The Cash Operations Manager will maintain and continue to develop disciplined processes, improve transaction accuracy, eliminate processing backlogs, and provide timely visibility into cash receipts and working capital performance.

The successful candidate will be a hands-on leader who combines strong accounting fundamentals, analytical thinking, operational execution, process improvement capabilities, and a commitment to accountability and continuous improvement.

What you will be doing

• Leads a team of 3 Cash Operations Business Partners on site as well as an additional overnight offshore resource.
• Direct and oversee daily cash application across all company bank accounts and payment channels, ensuring customer payments (ACH, wire, checks, credit cards, lockbox) are posted accurately in the ERP system and applied against outstanding receivables within established processing deadlines.
• Manage the investigation and resolution of unapplied cash, unidentified receipts, short payments, overpayments, and payment discrepancies, coordinating with Accounts Receivable, Collections, Billing, and Customer Service to improve the conversion of customer payments into accurately applied cash.
• Oversee daily bank transaction monitoring and bank reconciliations, resolve discrepancies between bank activity, payment processors, and the general ledger, and maintain segregation of duties and supporting documentation to support month-end close and audits.
• Prepare and distribute daily cash receipts reporting, cash flash reporting, and operational dashboards, and give Finance leadership, Treasury, and management actionable insights on cash collection trends, payment patterns, and operational bottlenecks.
• Evaluate and improve cash operations workflows, including automation of cash application, bank transaction imports, payment matching, and reconciliation, standardize procedures across business units and acquired entities, and maintain SOPs and internal control documentation.
• Manage, train, coach, and develop cash operations personnel, set clear responsibilities and performance expectations, monitor productivity, accuracy, and backlog resolution, promote cross-training, and escalate significant issues promptly to Finance leadership.

Experience Needed

• Experience leading a Team
• Bachelor’s Degree preferred
• NetSuite experience preferred
• Proficient in Excel, Word, PowerPoint, and Outlook office 365.

Knowledge you have

• Cash application processes, including posting payments received by lockbox, ACH, wire, credit card, and check
• Bank reconciliation, accounts receivable concepts, banking practices, and online banking platforms
• Resolving unapplied cash, misapplied payments, NSF returns, chargebacks, and refunds
• Excel, including formatting data from external sources and lookups
• Reporting on incoming payments and payment trends
• Keeping audit ready records, including remittances and check copies

Competencies for Success

• Accuracy and attention to detail, with strong analytical and problem-solving skills
• Process improvement and documentation
• Team leadership and performance monitoring, as a team player who strives to achieve department goals
• Collaboration with Collections and Treasury
• Clear written and verbal communication, including with customers on payment issues, and a positive attitude
• Prioritization and meeting deadlines in a fast-paced environment, as a quick learner

Behaviors

• Owns misapplications and exceptions and sees them through to resolution
• Resolves payment issues quickly and keeps customers and internal partners informed
• Finds and implements improvements, including automation, to make the process better
• Works with Collections and Treasury to meet weekly and monthly goals
• Brings a positive attitude and takes pride in accurate work

Waste Harmonics Keter Comprehensive Benefits Package

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 8 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.