Center of Excellence - Assistant Manager (Alabang) | Onsite
Posted 4
views
Description
Responsibilities:
- Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
- Technology & Innovation: Background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
- Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
- Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
- Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture
Requirements:
- Relevant years of experience: 5 years minimum BPO experience in customer service and technical service desk clients/campaigns
- Must be proficient in both Excel (Power Query) and PowerBI (Data Analysis Expression or DAX)
- Leadership experience: 4 years minimum handling a team for customer service accounts
- Educational attainment: College Graduate any course
- Amenable to work in shifting schedules.
- Amenable to work ONSITE - Alabang
- Able to start ASAP.
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
- Weekends Off