Center Support Coordinator (Early Childhood Ed Program)

SUMMARY:

The Center Support Coordinator is responsible for coordinating and overseeing the daily operations of the

center's after-school program by ensuring a safe, engaging, and developmentally appropriate environment for children.

The position provides day-to-day operational leadership during after-school program hours, coordinates

program activities, supports staff in delivering high-quality services, and serves as the primary on-site point of contact

until relieved by the Center Manager or other designated administrator. This position promotes compliance

with Head Start Performance Standards, Bright from the Start licensing requirements, organizational policies,

and all applicable health and safety standards while supporting positive outcomes for children and families.

This position does not have independent authority to hire, terminate, promote, or administer formal disciplinary action.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to):

Program Operations

• Develops, coordinates, implements, and evaluates engaging after-school activities that support children's academic, social, emotional, and physical development.
• Coordinates daily after-school operations to ensure safe, organized, and efficient delivery.
• Ensures compliance with all ESNG policies, Head Start Performance Standards, Bright from the Start licensing requirements, and safety procedures.
• Maintains attendance records, program documentation, incident reports, and other required records accurately and timely.
• Coordinates supplies, equipment, and learning materials necessary for daily programming.
• Assists with monitoring program budgets and resource utilization.

Operational Leadership

• Provides day-to-day operational direction and guidance to After-School Teachers during program hours to ensure consistent implementation of program expectations.
• Coordinates staff assignments and classroom coverage to maintain required child-to-staff ratios and safe supervision.
• Serves as the highest-ranking on-site operational representative during after-school hours when the Center Manager is not present.
• Responds to operational issues, parent concerns, emergencies, and safety matters within the scope of assigned authority.
• Communicates staffing, operational, and performance concerns to the Center Manager in a timely manner.
• Documents employee attendance issues, performance concerns, and policy violations and provides factual information to assist the Center Manager with employment decisions.
• Recommends coaching or corrective action when operational or policy concerns are identified.

Authority During Program Operations

• Has the authority to immediately remove an employee from classroom duties or send an employee home when necessary to protect the health, safety, or well-being of children, families, staff, or the operation of the program.
• Immediately notifies the Center Manager or designated administrator of any action taken involving employee conduct or safety concerns.
• Completes all required documentation related to incidents involving staff, children, or program operations.
• Does not independently issue written disciplinary action, suspend employees, terminate employment, conduct performance evaluations, or make final employment decisions.

Family & Community Engagement

• Builds positive relationships with children, families, schools, and community organizations.
• Coordinates with teachers, specialists, and community partners to enhance after-school programming.
• Assists families in accessing community resources and support services when appropriate.
• Addresses behavioral concerns using positive guidance techniques and established program procedures.

Classroom & Center Support

• Provides active classroom support as needed to maintain licensing ratios, ensure child supervision, and support educational activities and meal service.
• Uses classroom observations to better understand children's developmental needs and support individualized Family Partnership Agreements.
• Assists other center staff during periods of increased operational need.

Compliance

• Ensures compliance with confidentiality requirements, child supervision standards, health and safety regulations, and organizational policies.
• Reports suspected child abuse or neglect in accordance with mandated reporter requirements.
• Assists during licensing visits, audits, monitoring reviews, and emergency preparedness activities.
• Performs other related duties as assigned.