Central Field Support Lead

Job Description:

Provide onsite technical support to end users.
Troubleshoot desktop, laptop, hardware and software issues.
Install and configure Windows OS, applications and drivers.
Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS and DHCP issues.
Handle user account, password and access-related issues.
Log and update incidents in the ITSM/ticketing tool.
Resolve issues within defined SLA and escalate complex issues to L2/L3.
Support printers, peripherals and basic IT asset activities.

Good to Have:

Basic knowledge of Microsoft 365, Outlook and Teams.
Knowledge of Active Directory.
Basic VPN and network troubleshooting.
Exposure to SCCM/Intune.
Basic knowledge of ITIL and SLA management.
Good communication and customer-handling skills.