Central Intake Specialist

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.

If the required documents are not submitted, your application will not be reviewed. When submitting the required documents, you must check the “relevant document” box to ensure your attachments are uploading correctly to the specific application for this position. Documents not requested will not be considered in the recruitment process.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division.

Central Intake (CI) is a child abuse and neglect hotline staffed 24 hours a day, 7 days a week to ensure that allegations of child abuse and neglect received are accurately assessed to ensure the safety of children. The hotline serves as the central reporting for all allegations of child abuse or neglect in Montana. Responsibilities of this position include, but not limited to\: gathers information from callers to determine whether statutory criteria for investigation are present, assigns priority response time and routes to applicable reports directly to local offices to ensure identified safety threats are responded to in a timely manner to ensure child safety, and checks and verifies information from multiple data sources to determine additional requirements, including escalated safety factors of the alleged victim and field staff.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.