Centre Operations Manager

Key Responsibilities

1. Team Leadership and Development

• Lead, coach and support Student Mentors and teaching staff in student care, student management and daily operations, promoting teamwork, initiative and professional development.
• Set clear expectations and guide staff in handling challenging situations involving students and parents while maintaining accountability and professional standards.

2. Centre Operations, Administration and Stakeholder Relations

• Oversee daily centre operations, including student enrolments and withdrawals, fee payment arrangements, record-keeping, staff scheduling, manpower deployment and resource allocation.
• Maintain positive relationships with parents and relevant stakeholders by addressing enquiries, feedback and concerns promptly and professionally.
• Resolve operational issues independently where appropriate, escalating significant matters when necessary and ensuring compliance with centre safety standards.

3. Student Care Management

• Oversee and enhance student care programmes, routines and activities to provide a safe, structured and nurturing environment that supports students’ well-being and development.
• Monitor student welfare, identify those requiring additional social, emotional or material support, and liaise with relevant parties to connect students and families with appropriate resources.
• Support Student Mentors in delivering meaningful activities and initiatives that enhance student engagement and programme effectiveness.

4. Academic Support and Programme Management

• Oversee the planning and delivery of academic support programmes, ensuring effective lesson scheduling, class arrangements, teaching resources and curriculum implementation.
• Coordinate teaching staff deployment and performance, providing guidance to maintain teaching quality and consistency across classes.
• Monitor students’ academic progress and learning needs, and work with teaching staff to implement appropriate support and improvement strategies.
• Communicate with parents regarding students’ academic performance, attendance and learning progress, addressing feedback and concerns professionally.
• Review and improve academic support programmes, teaching materials and learning approaches to enhance student outcomes, student retention and parent satisfaction.

Requirements

• Degree in any discipline from a recognised university, with a strong academic record.
• At least 3 years of relevant experience in operations, scheduling, workforce planning, business management or a similar role.
• Strong stakeholder management, coordination and problem-solving skills.
• Proficiency in Microsoft Excel or Google Sheets, with confidence in handling numerical data and operational records.
• Excellent communication and interpersonal skills in engaging with staff, parents and other stakeholders.
• Demonstrate initiative in identifying and implementing improvements within a student care or education environment.
• Ability to assist with teaching, student supervision and daily centre operations when required.
• Highly organised, responsible and capable of managing multiple tasks effectively.
• Willingness to work additional hours during evenings and weekends during peak periods, when necessary.
• Able to commence work immediately or within a short notice period.

Working Hours and Salary

Working Hours

Weekdays: 1:00pm–9:00 pm / 2:00 pm-9:30pm
Weekends: 10:00am–6:00 pm / 10:00am-1:00pm
Additional Hours: Flexibility to work extra hours during peak periods, when required.