Certification Program Specialist, GMA
- Review and approve Controlled Goods regulated by the Competition & Consumer Commission of Singapore (CCCS) under the Consumer Protection (Safety Requirements) Regulations, as well as other certification schemes operated by UL Solutions.
- Manage and implement projects of moderate complexity, ensuring timely and effective execution.
- Provide leadership, guidance, and operational support to team members involved in certification program delivery.
- Partner with business unit stakeholders to ensure certification programs meet customer needs and internal expectations.
- Support Program and Scheme Owners in the day-to-day operation, maintenance, and enhancement of certification schemes.
- Lead and contribute to continuous improvement initiatives to enhance service quality for internal and external customers.
- Support and manage program-related escalations, ensuring issues are resolved efficiently and professionally.
- Adhere to the UL Code of Conduct and comply with all physical and digital security practices.
- Perform additional duties as assigned.
- Bachelor’s degree in Engineering, International Relations, or another relevant discipline preferred, depending on program coverage.
- Minimum of 3 years of relevant professional experience.
- Strong knowledge of the Testing, Inspection, and Certification (TIC) industry and the sectors it supports.
- Solid understanding of certification scheme operations and the ability to align regulatory requirements with business and customer needs.
- Experience and knowledge within specific geographic regions and regulatory frameworks.
- Strong influencing skills with the confidence to communicate messages clearly and effectively.
- Ability to build networks and establish strong working relationships with internal and external stakeholders.
- Proven capability to lead and facilitate collaboration toward shared objectives.
- Comfortable operating in ambiguous environments, making sound decisions, and supporting customers in problem-solving.
- Excellent communication skills, with the ability to summarize requirements and explain complex concepts in a clear, concise manner.
- Proactive, solution-oriented mindset with a strong focus on quality and customer satisfaction.