Certified Recovery Specialist Supervisor

Certified Recovery Specialist Supervisor

Reports To: Director of Behavioral Health and Drug & Alcohol

Full-time/Exempt

Position Summary

The Certified Recovery Specialist (CRS) Supervisor provides direct supervision, guidance, and leadership to Certified Recovery Specialists and peer support staff. The supervisor ensures high-quality, recovery-oriented services are delivered in accordance with organizational policies, state regulations, certification standards, and best practices. This role supports staff development, program compliance, quality improvement initiatives, and the achievement of positive recovery outcomes for individuals and families impacted by substance use and co-occurring disorders.

Essential Duties and Responsibilities

Supervision and Staff Development

• Provide ongoing supervision, coaching, mentoring, and support to Certified Recovery Specialists and peer support staff.
• Conduct regular supervision meetings, performance evaluations, and competency assessments.
• Assist with recruitment, onboarding, training, and retention efforts.
• Develop corrective action plans and performance improvement strategies as needed.
• Ensure staff maintain required certifications and continuing education requirements.

Program Leadership

• Oversee daily operations of recovery support services.
• Ensure services align with recovery-oriented, trauma-informed, and person-centered care principles.
• Monitor caseloads, service delivery, and staff productivity.
• Review documentation for quality, compliance, and timeliness.
• Participate in program development, quality assurance, and outcome measurement activities.

Client Support Services

• Provide direct recovery support services and crisis intervention when necessary.
• Support individuals in developing recovery goals and connecting with community resources.
• Promote self-advocacy, resilience, and long-term recovery planning.
• Collaborate with treatment providers, care managers, and community stakeholders.

Compliance and Quality Assurance

• Ensure compliance with state, federal, payer, and accreditation requirements.
• Maintain confidentiality and adherence to HIPAA regulations.
• Monitor documentation and service delivery standards.
• Participate in audits, accreditation reviews, and quality improvement initiatives.

Community Engagement

• Build partnerships with treatment providers, healthcare systems, criminal justice agencies, and recovery organizations.
• Represent the organization in community coalitions, meetings, and public events.

Promote recovery support services through outreach and education activities.