Change Management Lead, US Channel Sales BPR

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Are you passionate about driving user adoption of new processes and systems? Do you enjoy optimizing how teams and partners work? Are you intellectually curious and like to get things done?

Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. At the end of the day, we are here to grow Apple's business through partnering with our channel sales teams.

As part of the US Business Process Re-engineering (BPR) team, this role will focus on the people side of change, including the business processes, systems, and technologies impacting teams in US Business Channel Sales.

You will be focused on assessing change readiness, driving user adoption, and delivering operational excellence, including but not limited to working closely with the global change team to support the creation and delivery of change. This role is focused on optimizing internal workflows, empowering business partners to succeed, and driving continuous improvement across systems and technologies. This is a great opportunity for someone looking to play a key role in implementing fast and effective change across regional and global teams in Apple Sales.

Minimum Qualifications

• Typically requires 7+ years experience in Project Management, Change Management or related experience
• Knowledge and experience of practical implementation of change management principles, methodologies and tools, including assessing change readiness
• Past experience with waterfall and agile delivery models
• Experience leading large-scale organizational change efforts, including adoption of new systems and processes
• Experience project managing enhancements or releases with product and engineering teams, from intake and prioritization through scoping and release coordination
• Ability to interact with and effectively communicate with a wide range of technical and business teams, and naturally adjusts communications and messaging for the intended audience
• Ability to establish trust and credibility, and to influence cross-functional and partner-facing stakeholders toward a common goal
• Curious, eager to understand the business processes and systems that are relevant to a project
• Exceptional written and verbal communication and presentation skills, to a wide variety of audiences at varying seniority
• Strong attention to detail; organized, with the ability to operate at both a strategic and tactical level, deep-dive into operational detail as needed, and turn strategy into tangible deliverablesBachelor’s degree or equivalent experience

Preferred Qualifications

• Change management certification (such as PROSCI) or other designation desirable
• Demonstrated use of AI tools to create training materials and communications, and to automate repeatable work
• Experience leading change for Sales or Sales Operations stakeholders
• Advanced degree a plus