Chief Quality Officer

Job Summary:

The Chief Quality Officer is primarily responsible for advancing and overseeing the organization’s quality assurance and patient safety initiatives. The CQO plays a key leadership role in developing, implementing, and continuously improving systems that ensure compliance with internal standards and external regulatory requirements, with a strong emphasis on imaging quality, safety, and performance metrics. This role champions a culture of excellence, accountability, and continuous improvement, aligning QA efforts with organizational strategy. The CQO will also serve as a liaison with partner hospitals and governing bodies on matters related to quality and safety and provide limited clinical services.

Specific Responsibilities:

• Lead the development and execution of SRI’s enterprise-wide quality assurance and patient safety strategy, ensuring alignment with organizational goals and regulatory requirements.
• Design, implement, and monitor robust QA programs to evaluate imaging quality, procedural accuracy, peer review processes, and overall clinical performance.
• Measure and report performance on internal and external quality and safety metrics, and drive corrective action plans as necessary.
• Promote evidence-based practices and standardized protocols to minimize clinical variation and enhance diagnostic accuracy.
• Foster a strong culture of safety and quality throughout SRI by educating, engaging, and empowering physicians and staff at all levels.
• Serve as a primary point of contact with SRI partner hospitals on quality-related matters, including participation in their Patient Safety and Quality Committees.
• Collaborate with IT, compliance, and operations teams to ensure that data collection, reporting, and analytics support quality improvement efforts.
• Benchmark SRI’s performance against leading radiology groups and national standards to inform strategic improvements and innovation in QA practices.
• Establish and lead the creation of a 3- to 5-year QA strategic roadmap with defined goals, metrics, and timelines.
• Support and oversee compliance with accrediting body requirements (e.g., ACR, CMS) and ensure readiness for audits and inspections.
• Oversee quality documentation processes, maintain QA records, and conduct regular audits of imaging studies and related clinical documentation.
• Provide limited clinical services (approximately 20–25% of time) while modeling best practices in quality and patient communication.
• Represent SRI on quality and safety issues in local and national forums; communicate performance and improvement efforts to internal and external stakeholders.
• Apply AIDET principles (Acknowledge, Introduce, Duration, Explanation, Thank You) to foster effective and compassionate communication.
• Perform additional responsibilities as assigned to support the organization's QA and safety mission.