Chubb Life HK - Case Manager, Case Management
- Act as the primary contact point for servicing support to brokerage / partnership channels, to ensure that the queries / concerns are addressed timely and effectively.
- Assist in refining and enhancing the servicing framework model to support distribution channels, including but not limited to servicing and administration procedures and workflows
- Participant in service enhancement initiatives / projects
- University graduate preferred
- Minimum 5 years of solid experience in customer servicing area, preferably with exposure to VIP, high-net-worth (HNW), affluent customer segments.
- Good command in both written and spoken English and Chinese, with proficiency in spoken Mandarin.
- As a good team player, and with strong communication, interpersonal and problem solving skills, with the capability to resolve the issue(s) / concern(s) effectively and efficiently through coordination with other teams / departments
- With customer-centric mindset and be able to work under pressure