[Chubb Life] Senior Manager, Digital Projects Management
1. Project Delivery & Governance
- Lead end-to-end project lifecycle (initiation → delivery → post-launch optimization)
- Establish clear scope, timelines, milestones, and KPIs
- Drive SteerCo reporting, risk management, and issue resolution
- Ensure alignment with PMO governance and transformation roadmap
2. Digital channel development: manage the development of
- Customer-facing platforms (web/app/self-service portals)
- Partner platforms (API integrations, embedded insurance)
- Ensure seamless omnichannel experience across Agency, Banca, and Partnerships
3. Data-Driven Performance Management: Define and track KPIs:
- Digital sales tracking
- Conversion rates
- Customer engagement & retention
- Use analytics to optimize funnel performance and user journeys
- Realized benefit reporting post launch
4. Transformation & Other business supports
- Drive initiatives such as: Digital onboarding (eKYC, straight-through processing), AI-enabled tools (fraud detection, personalization), Automation to reduce manual operations
- Assistance with the digital partner onboarding process
- Other ad-hoc request as assigned by Line Manager to support for business requirements
Qualification:
- University degree in Business, IT, Engineering
- PMP / Agile certification is a plus
Experience:
- 5 years in project management / digital / transformation
- Experience in insurance, banking, fintech, or e-commerce
- Proven track record delivering digital platforms or channel transformation
Knowledge:
- Strong project management (Agile/Waterfall)
- Understanding of APIs & system integration, Customer journey design, Digital sales funnels
- Excellent stakeholder management & communication
- Data-driven and growth mindset
Skills:
- Good interpersonal skills
- Good communication in English
Job’s attributes: Details oriented, ethics, and technology.