Cisco Network Engineer
We are recruiting for an experienced Cisco Network Engineer to join an established managed services team supporting a number of key customers.
This is a remote, home-based Network Engineer role with occasional travel to customer sites. You will provide senior-level remote support and deliver projects across Cisco routing, switching, wireless and security technologies. If you are a CCNP-certified engineer who enjoys resolving complex issues, working closely with customers and keeping up with Cisco technology, this could be the role for you.
Key responsibilities- Provide remote support across a range of Cisco network environments
- Manage and resolve complex incidents, service requests and problems in line with SLAs
- Act as an escalation point for high-priority customer issues
- Troubleshoot Cisco routing, switching, wireless and network security issues
- Complete root cause analysis and clearly document resolutions
- Deliver and support Cisco network projects
- Work closely with customers, Cisco and third-party suppliers
- Mentor junior members of the technical team
- Participate in a 1-in-4 on-call rota
- Provide occasional onsite support when required
- Current Cisco CCNP certification
- Previous experience as a Network Engineer within a service provider or MSP environment
- Strong Cisco routing and switching experience
- Good knowledge of Cisco enterprise wireless and network security
- Experience delivering Cisco projects within customer environments
- Strong customer-facing, communication and documentation skills
- Comfortable working independently in a remote Network Engineer position
- Full UK driving licence and willingness to travel occasionally
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