Claims Handling Administrator

As a Claims Handling Administrator, you will be responsible for raising payments for motor claims, managing incoming correspondence received via mailbox or the claims’ system, completing monthly spreadsheet returns and other claims administrative tasks. The focus will be on allocating the correspondence to the correct claim, creating a new file where one does not exist, and ensuring all applicable actions are carried out on the claim as per the relevant correspondence and the agreement with our customers.

• To understand the different types of documents received and the actions required for each
• Data extract all relevant claim information from the document onto the system where required with heightened attention of accuracy
• Raising payments on files, ensuring attention to detail.
• Create all new claims on the system(s) where applicable, highlighting duplicate claims where necessary
• Complete post triage and redirect correspondence if needed
• Raise payments and update the system to ensure the file is in the correct stage and clear notes are visible of actions taken
• Identify post that needs urgent action and escalate as appropriate
• Manage work efficiently to enable customer Service Level Agreement’s, individual targets and team targets are met
• Maintain a high standard of quality on work produced to meet both internal and external audit requirements
• To deliver professional standards of customer service to internal and external customers

• Accuracy / Attention to detail
• Computer Literate
• Customer Service
• Collaborative
• Communication including telephony
• Determination
• Enthusiasm
• Motivated
• Organized
• Patience
• Proactive
• Teamwork
• Telephony
• Willingness to Learn