Claims Service Manager
Chubb Global Services delivers Chubb’s products and services to global clients, supporting complex multinational risk management programs through the Chubb Global Network.
Role Overview:
The Multinational Claim Services team provides exceptional, customer-focused claims service for multinational casualty clients. We take a solutions-oriented approach to meet the unique needs of our clients.
Key Responsibilities:
- Serve as the primary point of contact for claims assistance on multinational programs.
- Develop a deep understanding of each client’s claims servicing needs and deliver tailored solutions.
- Oversee and conduct local claim service reviews as required.
- Create and manage customized claims service bulletins for clients.
- Manage relationships with external vendors supporting Chubb’s casualty business.
- Build and maintain strong relationships with US Underwriters and key Chubb claim contacts across all regions.
- Client facing, point of sale & relationship management.
- Travel up to 10% domestically and internationally.
- This role requires a proactive, client-focused leader who can build relationships, and deliver high-quality claims services in a fast-paced, global environment.
- Bachelor’s degree in Business Administration, Law, Risk Management or related field.
- Minimum of 10 years of experience in multinational claim services and/or technical claims handling.
- Strong understanding of multinational casualty coverage.
- Excellent organizational skills with the ability to manage multiple priorities.
- Strong analytical skills, attention to detail, and experience with reconciliation tasks.
- Proficiency in Microsoft Excel, Word, and Access (intermediate to advanced level).
- Outstanding written and verbal communication skills.
- Effective team player.
- Comfortable working in a dynamic environment.
- High commitment to quality and accuracy.
- Ability to work under pressure and meet established deadlines and standardss