Cleared Desktop Support in Andover, MA
Summary
On-site desktop support technician in Andover, MA, supporting one of Virtual Service Operations' clients: workstation break/fix, PC installs/moves/adds/changes, image loads, asset recovery/tagging, printer and tech-bar support, plus ITSM updates. Key tools include ServiceNow, Bomgar, LapLink and Secure Disk Wipe.
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Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
- Provide Workstation Software Break Fix support
- IMAC – PC Install, Moves, Adds and Changes
- Image Loads
- Asset Recovery
- Asset tagging
- Printer Support
- Client Center (Tech Bar) Support
- IT Service Management Updates
- Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Qualifications:
- Minimum 5 years of working experience in Desktop Support
- Knowledge of PC Imaging
- Experience with change management and incident management
- Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
Preferred Qualifications:
- Certified Dell Technician
- Expertise in Inventory Control