Client Account Manager
As a Client Account Manager, you’ll be responsible for maintaining and growing business relationships with corporate clients. Reporting directly to the VP of Revenue and working closely with Client Success, you will ensure clients are attaining maximum value from BlackCloak, renewing their relationship with BlackCloak every year, and scouting opportunities for growth within established accounts.
You should be the type of person who enjoys creating new relationships and fostering them over time. You will have a strategic mind - mapping out the champions, decision influencers, decision makers, and procurement personnel and processes within each of your assigned accounts - focused on making sure they all see value in their partnership with BlackCloak. You will be a trusted advisor to your clients as well as to your internal teammates in client success, sales, and marketing.
What you will do
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Manage relationships with key clients across industries
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Create value-add through regular touchpoints
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Craft compelling reports on utilization and value-add stories
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Partner with the Client Success Team to deliver exceptional corporate and individual client engagement
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Research and build new relationships within existing accounts, including with executive stakeholders
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Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
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Achieve ARR goals
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Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time
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Meet and exceed upsell targets
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Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program
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Prepare and deliver ongoing account renewal and revenue expansion forecasts
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Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager
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Provide weekly utilization reports internally
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Report to clients monthly and quarterly, or weekly, as required.
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What you need to be successful
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5+ years experience in software and/or SaaS sales to large enterprises
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BA/BS or equivalent combination of education and experience
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Track record of success consistently exceeding sales goals
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Ability to travel within the United States
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Experience with information security and online privacy a plus
As published by lever · 7 questions · 3 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, BlackCloak
Pick from a list (4)
- Is your primary residence located within the United States of America? optional
- Do you now, or will you in the future, require sponsorship from your employer? optional
- Do you have 5+ years in Software and/or SaaS sales to large enterprises?
- Do you have experience supporting and scaling client accounts within a start-up or high-growth tech environment?
Written answers (3)
- BlackCloak offers an exceptional benefits package, including paid employee insurance premiums, 401k match, and stock options on top of base salary. Considering this, what is your base salary expectation.
- Have you been responsible for renewal revenue or retention targets in a previous role? If so, what was the approximate ARR you managed and what renewal rates did you typically achieve?
- Give an example of how you identified and executed an upsell or expansion opportunity within an existing account. What signals or strategies helped you uncover the opportunity?